Anicare North America, Inc.

The Business of Veterinary Practice

Improve Your Practice Management Skills

By John P. Sheridan, Shoreham-by-Sea, West Sussex. U.K.
and Owen E. McCafferty, North Olmsted, Ohio, U.S.A.

This comprehensive handbook covers all the non-clinical management tasks involved in planning, developing, and running a successful veterinary practice. The principles for successful management in personnel, finance, marketing, strategic planning and other practice management areas are outlined. The importance of the practice/client interface is established. Guidelines on establishing and utilizing manual and computer-based data retrieval systems to enable effective decision-making are discussed. The clear and accessible format of this handbook makes it a valuable addition to any practice bookshelf.

Contents:

A Strategy for Success.

Management in a Veterinary Setting.

Planning for Success.

Veterinary marketing.

Winning and Keeping Clients.

The People Who Work in Your Practice.

Financial Management.

Computerization.

Valuing a Veterinary Practice.

A Vision of the Future.

Appendix: A Business Plan for Your Practice.

Index

ISBN 0-08-040846-X
Softcover Book Price: $40.75 plus $5.00 shipping and handling.

Audio Series: Four-cassette audio tape series features excerpts from the book by John P. Sheridan and Owen E. McCafferty. Tape series is narrated by the authors.

Four-tape series priced at $59.95 plus $7.90 shipping and handling.

Practice Management Audio Series - Compensation

Anicare North America, Inc., in cooperation with Owen E. McCafferty, CPA, Inc. presents this continuing professional education program entitled: Practice Management Series Audiocassette Program on Compensation. This four-tape series provides a knowledgeable and informative discussion on compensation issues facing veterinary practices.

Owen E. McCafferty, CPA, CVPM and Marsha L. Heinke, DVM, CPA, EA, CVPM share their expertise on compensation covering the basics as well as an expanded discussion on support staff, associate veterinarian, and practice owner compensation.

The tapes help lay the foundation for successful compensation management. Some of the issues discussed are:

	The factors which can commonly influence compensation levels
	The most commonly used modes in assessing compensation
	The elements at work in the compensation discussion
	How differences in practice types and staffing utilization affect compensation
	Basic percentage guides
	Benefit package types and limitation

The complete four-tape package with Executive Summary and CE Tester (each of the tapes qualify for two hours of CE) are priced at $89.95 (plus shipping and handling of $7.90) or may be individually ordered at $24.95 (plus shipping and handling of $4.95).

The four-tape compensation series alone (without the Executive Summary and CE Tester) is priced at $59.95 (plus shipping and handling of $7.90) or may be individually ordered at $19.95 (plus shipping and handling of $4.95).

DiSC Classic^® Personal Profile System, Team Dimensions Profile^®, and Dimensions of Leadership Profile^®

The DiSC Classic^® personal profiling System, by Inscape Publishing, Inc., provides valuable insight for veterinary practiceadministrators and employees by understanding their own and others' behavioral tendencies for more effective and profitable practice management. Without Positive attitudes, your veterinary practice's growth can be severely impaired because of personnel conflicts. With positive attitudes, your organization can be more productive and competitive than ever before.

These Profile Systems are empowering instruments for:

	Building productive work teams
	Developing effective office and practice managers
	Improving client service and pet care through effective communications
	Easing frustration and conflict between staff members
	Matching individuals with the best positions based on behavioral strengths

These Profile Systems are learning tools with practical workplace applications and contain everything you and your employees need for guided or self-directed learning:

	Easy to complete response page in 7-10 minutes
	Easy to Score
	Easy to graph and understand results with self-scoring booklets
	Easy to understand, yet comprehensive interpretation with customized report

The DiSC Classic^® personal profile system is available at $46.00 per profile. Self-scoring test booklets for the DiSC Classic^®, Team Dimensions Profile, and Dimensions of Leadership Profile are available at $15.00 each. Anicare North America, Inc., in conjunction with Owen E. McCafferty, CPA, Inc., offers consultation services to give you guidance in applying the profiles to your veterinary practice situation.

Anicare North America, Inc. is an authorized and independent distributor of Inscape Publishing

DiSC^® Classic is a registered trademark of Inscape Publishing, Inc.

To access the DiSC^® Online Response Form:

1. Please go to http://www.ppssresponse.com (please read the rest of the instructions first. Clicking on this link will open a new browser window and these instructions will remain ).

2. You will be asked to enter an access code number; please enter 035671 and click OK.

3. Fill out the required information and click to continue. It will take a moment for your results to be calculated. The results are automatically submitted to our office via e-mail within just a few seconds.

4. Contact our Cleveland office as soon as possible to arrange payment and to receive your detailed personal profile report:

Toll-Free: 888-779-DiSC (3472)

In Cleveland: 440-779-1099

DiSC ^®

Profile pricing is $46.50 per report. Volume discounts are available.

Self-scoring versions of the DiSC Classic^® personal profile system are also available in booklet form at a cost of $15.00. To find out more, please visit the DiSC Classic^® Profiles page, available by clicking on the link in the left-hand navigation pane.

Ordering Information

Choose one of three different ways to order:

Option 1. Call (888) 779-DISC

Option 2. Print, complete, and fax order form to: (440) 779-1458

Option 3. Print, complete, and mail order form, with payment, to:

            Anicare North America, Inc.
            P.O. Box 819
            North Olmsted, Ohio
            44070

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Anicare North America is devoted to providing the veterinary and dental professions with tools and educational materials for more effective and, consequently, more profitable practice management.

Information for Anicare products and services can be obtained by clicking on each of the product categories in the left-side contents pane.

To order an Anicare product or service, click on the "Ordering Info" link in the left-side contents pane, or call 1-888-779-DiSC